We ship Mondays through Fridays, excluding holidays. Orders without any personalized items placed with Standard shipping ship within 4 business days. Orders without any personalized items placed with Priority or Express shipping ship in 1 business day.

We use a variety of carriers, including US Postal Service (USPS), UPS and FedEx. Please allow the following total processing & shipping times for orders NOT containing any form of personalization:

- Standard shipping - 5-10 business days

- Priority shipping - 2-4 business days

- Express shipping - 2 business days for orders placed before noon ET

Note personalized items are made just "fur" you and require an extra 3-5 days of production time. We cannot accommodate split shipments at this time, so your full order will ship when everything is ready.

Please note: personalized items are made just "fur" you and require 3-5 days of extra productiontime. This means that if you select standard shipping, your order could take 8-14 business days toarrive.
Selecting an expedited shipping method at checkout does NOT reduce the time it takes topersonalize your item/s, it only impacts the shipping method.
At this time, we are unable to accommodate split shipments so your full order will ship once anypersonalized items are ready.
Please note all personalized items are final sale and not refundable, unless we make a mistake.

We proudly handcraft the majority of our products in the USA. Our manufacturing partners arefamily-owned businesses, where skilled craftspeople are paid fair wages. Almost everything ismade right here in the San Francisco Bay Area.
Apparel, interactive toys, harnesses, and charms are designed in San Francisco and made inChina. Our metal lD tags are made in China, and engraved in the U.S.

Absolutely! As long as the photos are clear, well-lit, and show distinct facial features, we can create adorable, soulful finished pieces for you. Rest assured—we truly understand the charm of furry friends.

Absolutely! Many customers gift our custom mugs, keychains, and illustrations to their furry friends. They're heartwarming, thoughtful, and completely one-of-a-kind.

We recommend selecting based on chest circumference + weight. If you're unsure, you can also send us a photo of your pet standing, and we can help recommend a more suitable size. Don't worry—we want it to be comfortable for them even more than you do.

We are thrilled to announce that we now offer direct exchanges to make your shopping experienceeven more convenient. However, if you wish to exchange an item for a different color or a newproduct altogether, you can return any new, unused item for a refund and place an order for thenew item that you would like instead. You will receive a coupon for free exchange shipping duringthe returns process.
Please visit our Returns Center to initiate your return.

Of course we do. Every product, every engraving, every print we create stems from our deep love for our own fur babies. Your precious pet is just as dear to us as our own.